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Shipping & Returns
All orders ship via USPS (or a comparable carrier) ground service. Orders will be submitted for shipping within 24 hours of receipt during business days. Orders will arrive within 7 business days. Tracking information can be obtained from the shipment confirmation email or your account online. If you want your order to ship out the same business day, your order must be placed prior to 11am PST. Express shipping incurs additional fees. Shipping time does not include processing time and refers to time in transit only.
There is a standard Shipping and handling fee of $7.95 (US orders only) for all orders placed, orders of $50+ ( US orders only) have no shipping charge.
Orders to Hawaii and Alaska will incur a shipping rate of $7.95 for all orders--both below and above $50.00.
RETURNS / EXCHANGES
Your satisfaction is important to us! We have a 15-day return policy. If you are not satisfied with your VoCE Haircare online purchase or it arrives damaged, simply return the unused portion and we will gladly issue a refund/exchange.
1. Prior to returning your item(s), please email us your order number in order to obtain a Return Request Form to complete.
2. Complete the Return Request Form and include a copy of your invoice along with the product(s). Ship back to us using a carrier of your choice. Be sure to include your order number, name, email address, mailing address and phone number in case we need to contact you. We recommend using an insured and traceable delivery method. VoCE Haircare is not responsible for any returns lost during transit.
3. Please address your return package to:
3028 East 11street,
Los Angeles CA 90023
Return shipping fees are not refundable.
4. Your return or exchange request will be processed promptly.
Most returns will be processed within 3-5 business days of receipt.
All exchanges will be processed within 7-10 business days of receipt and are shipped via Standard Service. Transit time for exchange packages is usually 5-7 business days from the time the exchange is shipped. Business days are from Monday to Friday, excluding holidays. Once received we will send an email confirming the receipt and processing of your return or exchange request.
5. We will refund the original form of payment to the original purchaser within 48 to 72 hours of receiving your return. We regret that we are unable to refund the original shipping charges.
6. Only products purchased on Vocehaircare.com may be returned for refund. Unfortunately, we cannot provide refunds for VoCE Haircare product purchased at other retailers.
If you have questions about returns or exchanges, please contact us via email at firstname.lastname@example.org